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all comments being banned
#1
Steven,

I have been using v1.8 for over a year with no problems. Recently, the program has been banning all comments. I have been developing a mobile website version, but I have made no changes in the commentics settings. Here are the latest errors in the frontend and backend logs. I have looked at the sources of the errors, but I cannot determine what the problem is. The backend refers to four different lines in index.php.

Do you know what the problem(s) might be?

Thanks for your help.
Jim

Frontend error:
[27-Aug-2013 17:08:19] PHP Warning: htmlentities() [<a href='function.htmlentities'>function.htmlentities</a>]: Invalid multibyte

sequence in argument in /home/content/31/6543031/html/comments/includes/functions/page.php on line 231

Backend error:
[15-Sep-2013 09:33:52] PHP Notice: Undefined index: page in /home/content/31/6543031/html/zbt_dev/comments/bartendercontrolcenter/index.php on line 29
[15-Sep-2013 09:33:52] PHP Notice: Undefined index: page in /home/content/31/6543031/html/zbt_dev/comments/bartendercontrolcenter/index.php on line 53
[15-Sep-2013 09:33:52] PHP Notice: Undefined index: page in /home/content/31/6543031/html/zbt_dev/comments/bartendercontrolcenter/index.php on line 53
[15-Sep-2013 09:33:52] PHP Notice: Undefined index: page in /home/content/31/6543031/html/zbt_dev/comments/bartendercontrolcenter/index.php on line 53
[15-Sep-2013 09:33:52] PHP Notice: Undefined index: page in /home/content/31/6543031/html/zbt_dev/comments/bartendercontrolcenter/index.php on line 65
[15-Sep-2013 09:33:52] PHP Notice: Undefined index: page in /home/content/31/6543031/html/zbt_dev/comments/bartendercontrolcenter/index.php on line 79
[15-Sep-2013 09:33:52] PHP Notice: Undefined index: page in /home/content/31/6543031/html/zbt_dev/comments
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#2
Hi Jim,

It's probably not what you want to hear but you need to upgrade to Commentics v2.4.

There have been loads of important bug fixes and security fixes since v1.8. Take a look:

http://www.commentics.org/changelog.php

I'm certain that those errors will go away with the latest version, plus you'll benefit from all of the other improvements. The latest version hardly ever bans the user.

Also, your page has badly constructed HTML which may be contributing to the problem. It's like this:

<!DOCTYPE etc>
<html>
<head>

some code here
<!DOCTYPE etc>
<html>
<head>

some code here
</head>
<body>

some code here
</body>
some code here
</body>
</html>


To upgrade from v1.8 to v2.4 I recommend following these steps:

http://www.commentics.org/forum/showthre...51#pid3851

(The steps are for v2.2 but also can equally apply to v2.4.)
Have you completed the interview?
Reply
#3
(15-Sep-2013, 09:56 PM)Steven Wrote: Hi Jim,

It's probably not what you want to hear but you need to upgrade to Commentics v2.4.

There have been loads of important bug fixes and security fixes since v1.8. Take a look:

http://www.commentics.org/changelog.php

I'm certain that those errors will go away with the latest version, plus you'll benefit from all of the other improvements. The latest version hardly ever bans the user.

Also, your page has badly constructed HTML which may be contributing to the problem. It's like this:

<!DOCTYPE etc>
<html>
<head>

some code here
<!DOCTYPE etc>
<html>
<head>

some code here
</head>
<body>

some code here
</body>
some code here
</body>
</html>


To upgrade from v1.8 to v2.4 I recommend following these steps:

http://www.commentics.org/forum/showthre...51#pid3851

(The steps are for v2.2 but also can equally apply to v2.4.)

Thanks for your reply, Steven. Upgrading is not bad news. I had wondered if I could upgrade to v2.4 directly from v1.8. I'll do it. If I have other problems, I'll post them.
Reply


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